Last Updated on 3 Oct. 2011, Company: Apptix
Apptix hosts and manages your email communications so you do not have to deal with the hassle, or the expense. All Hosted Exchange Service Plans Include:
Access email via Outlook, Entourage, and Outlook Web Access; Premium Spam & virus protection is included; Full implementation team support for account set-up; Full protocol support (MAPI, IMAP, POP, OWA); Contact Management plus Shared calendars & scheduling; Free 250MB SharePoint.
Extremely Helpful & Always Available Customer Service
When I started with Forest Capital Partners, ("FCP") in December, I was told I would be the E-Mail administrator and run the project to move us to an Exchange Service. When I began working with the first and second tier support during our conversion process, they would help explain the process and next steps in terms that I would understand. Even providing diagrams. I was had not used Outlook before so I had a larger than normal learning curve than other administrators. My fears were quickly put to rest each time I worked with Jacob or Biju, and a host of many others when I would call for assistance.
I have also had great experience and fast turn-around times when I submit my questions, issues or troubles through the support e-mail address.
I have and would recommend Mi8's hosting services to other businesses.
Forest Capital Partners, LLC
May not be for individual user
My former company had used their service and it seemed to work well. However, when I inquired about an individual account, I did not have a good experience with Mi8's sales person. The information that is provided for opening an account can be overwhelming for an individual user, who does not have advanced tech knowledge. I was also concerned that they catered to larger businesses rather than individual users and had asked if I could speak to a reference who was an individual user client. I was initially told that they would provide me with references and then was told that references were only provided for their "larger" prospective clients. I don't know if this attitude of large businesses come first also applies to their customer support. Perhaps, if you can get past the sales person making you feel unimportant and bothersome as an individual user, you may be able to actually experience the real value of their service. However, since first impressions are lasting ones, I am opting not to find out.
Support is okay
A few times I would call and was holding for over an hour. I know the company is small and there is the risk that they may not be around. The service is okay...and it is nice to have a full outlook application.
My company recently signed up with Mi8 and it has been nothing but smooth sailing. Great system with a great interface.
Absolutely the best exchange provider you can find.
I have dealt with several and nobody can come close to their level of reliability and technical expertise.
One of my IT guys turned us on to this service, and it's great. Fast setup, responsive to all requests, and a seemingly unlimited number of options - we have some people using the Treo, some using the BlackBerry, some on the Palm, and they support it all. MI8 isn't as cheap as some of their competitors, but I'm really getting my money's worth. No downtime to speak of, except for some maintenance on Saturday nights at mindnight. We've been on the service for about 8 months.
I've had my email with these guys for over two years. Great people, great mail. We signed up after our old email system got a bad virus, and now we don't have to worry about it anymore. The best compliment I can pay them is that I never even think about my email system anymore. It's just there, working all the time.
This company has given me exactly what I wanted, in that I NEVER think about my email any more. No viruses, no spam, no downtime - it just always, always works. I was with a competitor for a while that was a dollar or so cheaper, but once or twice a month I was having problems with them. Since I switched, no problems - none. End of sentence.
We're a 75 person company who had been having horrible problems with our internal email service. We priced out hosting services, and while there were a few small companies with cheaper prices, these guys really seemed to have their act together. The migration was flawless, and the service has been perfect!
Accelerate Financial Services
Had problems with old email supplier, signed up with MI8, and have had perfect service ever since. Really oustanding.
Taladega One Consulting
Unbelievable customer service
We signed up our 90 seat company last March, and have had a great experience with this provider. We had researched a handful of providers, and while Mi8 wasn't the cheapest, they were by far the most professional when we talked with them (and their pricing was competitive). As for the service: WOW. We had a few users with wacky setups, and their support team has been incredible. One guy in particular, Carlos, seems like he's there 24 hours a day, never sleeping. But everybody we've dealt with there has been professional, has known what they're talking about, and have been incredibly helpful. This is as good as it gets.
Rye News Corp.
I use this company for email for my small design firm, and their service has always been great. I've had a few problems with my Blackberry, but it has always turned out to be the network rather than their service.
JF Designs, Inc.