Outlook Help Desk Listing updated: April 5, 2006

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

Company: Crow Canyon Systems, Inc.
URL: www.crowcanyon.com
Email: info@crowcanyon.com
Price: $395

Users' Rating: 4.22 [105 votes] - Vote

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Archived Comments

August 8, 2011 - Group mail failure notices by Vonna Pitel, Product Rating: 3/5: I have several group mails that I use. Unfortunately, MS Outlook 2010 does not tell me whose e-mail did not work when it comes. It just lets me know there was a failure. My old e-mail program told me the persohn whose e-mail did not go through. This is very frustrating. I also have a group mail that will not send perhaps because of one e-mail address.

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