Vote for Outlook Help Desk

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

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