Last Updated on 2 May 2012, Company: ENow, Inc
The award-winning Mailscape simplifies Exchange and mobile device management by providing monitoring, reporting and administrative capabilities in a single, affordable solution. Mailscape installs in minutes, is easy to deploy and intuitive enough for the help desk to use. Optimize system performance, minimize costly downtime, and improve the level of service you provide to your end users.
Manage your entire environment with a single glance at our sleek dashboard that alerts you to a problem while pointing you toward the solution. Mailscape helps prevent email outages by also alerting the administrator via SMS texts. It automatically tests critical Exchange services every few minutes, such as internal and external mail flow, Outlook Web Access, ActiveSync, BlackBerry Enterprise Server (BES), Outlook Anywhere and cluster health (CCR/DAG). Mailscape provides over 200 built-in reports, plus gives you the ability to customize an existing report or create a new complex query with minimal effort. Keep all key members of your team informed through our unique Personalized Dashboard views that automatically self-generate, always displaying the most current data. The latest version helps companies ensure a smooth migration to Exchange 2010, streamlines daily IT tasks associated with e-mail system administration, and offers over 40 new reports, including mobile device usage. Supports Microsoft Exchange 2003, 2007 and 2010.
Enow Mailscape is a great Exchange Monitoring and Reporting Tool. I have been using this product for several years not and it has provided me with great insight to my environment with very little configuration time involved.
I really like several aspects of this product. First the monitoring console uses a red, yellow and green dashboard that at a glance to tell you service center or administrators if there is an issue to look into. This console can also send out email notifications to the appropriate personnel in your organization.
The reporting aspect of this tool also is very effective. The presetup reports are a time saver, since the reports available are the most common reports that you would want as an Exchange administrator.
Their support team is excellent. If you need help with your product, they will provide you with someone to help you quickly. Their support staff is also very patient and helpful which is a plus. Last, but not least if you are looking for a feature or report that they do not offer they area almost always willing to add this to their product as a feature request.
You will not be dissappointed with this product.
ENOW’s MailScape: This is the One You’ve Been Looking For!
I was in search of a customizable Exchange Reporting Tool for a rollout of 20k additional Exchange 2007 mailboxes. I spent weeks evaluating several well-known products and discovered that MailScape was the only one that didn’t cost a fortune and had the ability for fully customizable reports. Although monitoring was not the primary goal of this project, the exchange-centric monitoring was also of great interest to me, which I now depend on daily. One key sell point was that I could present a unique interface of the reporting and monitoring console to different knowledge workers and upper management, based on their role and what they needed to view.
MailScape delivers an out-of-the–box monitoring and reporting solution that has everything you need to make sure your Exchange Organization is looking good and feeling fine. As the person responsible for a large messaging environment, I am most interested in the state of the servers and the services they provide. The first thing I do after I login every day is open the MailScape console and review the Monitoring tab. If anything is flashing red, I just click on it and it shows me exactly what the problem is.
Configuring a monitoring tool for Exchange can be quite the project, but not so with MailScape. Gone are the days of logging in to multiple servers to check event logs for root cause, manually verifying backup reports, and spending hours configuring high-end monitoring tools that require you to know how, what, and when you want to monitor. It’s all been done for you and it is pertinent and reliable.
The MailScape Support Team is one of the best I have dealt with in my 16 years as a Messaging SME. For example, the business required a report that showed all Sent and Received messages for all mailboxes on only one of the many Exchange clusters in the organization. The report needed to show Sender and Recipient information, including the Subject, Message ID, and Date and Time stamp, for the past 30 days of emails in over 7k mailboxes. After just a few hours on the phone with support, these reports were created and ready to view from the web console. Yes, that’s right people, they wrote them for me. We also configured a daily report to be emailed to a specific individual. They were completely open to sharing everything they were doing with me and I learned a lot without having to attend a class or do independent research, oh yeah, and we had fun! I don’t know where they find their support staff, but we could all use more of these types in the industry.
The Customizable Dashboard is a lot more useful than you might think. In my case, the customized reports could only be viewed by specific individuals but not to the unapproved individuals that also had access to the console. In addition, the people that needed to view the customized reports were restricted from seeing the information on the other Exchange clusters. This is so easy to do with MailScape and is all controlled using AD users and groups. I recommend creating a group for each different type of role, then you can easily move accounts in and out of them depending on the view they require. In my case, the ability to completely control who can see what, is a dream come true.
If you want to be a proactive administrator, easily provide information about the environment, and look like an Exchange genius through it all, then MailScape is the product you’ve been looking for. You can literally spend a day getting the product deployed and displaying any issues in your environment. Approximately twenty four hours later you will have over 200 canned reports viewable to whomever you like, or you can just let them see a few select reports – whatever you want! Be a rock star and let the boss know that you can create an Exchange report on almost anything, which will seamlessly appear on their customized dashboard, yes, with graphs. I almost forgot to mention that they can email the reports to themselves from their dashboard. There are so many benefits to this product and I highly recommend that you check it out for yourself. ENOW will let you do a trial version and even offer assistance in setting the pilot up.
I made a smart decision in selecting MailScape. ENOW is a solid company that has improved my work life and my company’s Exchange Organization with their product. Having MailScape in the environment is like having an additional administrator on my team. I can now focus on bigger projects and I am currently using MailScape to aid in planning and designing the upcoming Exchange 2010 deployment, and soon after, Exchange 2013. Kudos ENOW – MailScape is a top-notch product that delivers!
We migrated our e-mail platform to a new domain and we were looking for a tool that monitor and generate reports on our Exchange environment. We did evaluate other tools, but most of them don't offer active monitoring. We tried ENOW Mailscape and we were impressed ni the following:
1. Ease of install.
2. Simplified interface to monitor and configure the tool.
3. Thought the tool my look simple it is full of functionality and it can be tailored to meet the org needs.
4. Technical Support: they are friendly and above all quick in responding to any issues or questions.
We tested out the tool and it works great. We are still exploring the tool, but so far we have had a great experience and in short, it is a must to have tool for Exchange Administrator if they want a proactive tool to monitor the environment.
3 things I like about Mailscape
We're running Exchange 2007 in a clustered environment with around 1200 users. Love the product!
1. Easy - easy to install, even easier to upgrade. So easy even a caveman... never mind.
2. Customizable thresholds - No two networks are alike and Mailscape allows me to customize the alerts to fit our environment. For example we have some users who regularly have 20+ emails in the BES Queue. I was able to bump up the alert so that their accounts weren't constantly in alarm.
3. The disk space monitor - This is one of my favorite features. The ability to at-a-glance see the drive space status of all my storage groups (including white space) is incredibly valuable to me and has enabled me to consolidate several storage groups - saving LUNs on my SAN.
Mailscape has been extremely useful in our organization; we look after several Exchange/AD organizations and the Dashboard view allows Support staff to quickly check for Exchange, AD and Blackberry problems without having to load various tools for each product, and to determine the severity of the problem and route to the appropriate team quickly.
Mailscape helped us to identify an AD problem, we manage the physical servers for 4 sites, and the network is out-sourced, the problem occurred when a new subnet was setup on the primary site and one site wasn't configured correctly on the router. Mailscape alerted the team to a replication issue with the 2 sites and on investigation the routing table on the new router was found to be incomplete. When investigating the issue with the help of the support team from Mailscape we re-organized the sites and services to maximize the replication topology
The Management Team also like the Built in reports which allows them to quickly assess needs within the organization and plan for future developments with the aid of the reports. The ability to quickly customize the reports without having to know SQL or scripting languages has also been extremely beneficial.
The support we have had for the Mailscape product from E-now and the UK re-seller Essential Computing has been 100%. The Support Team at Mailscape are enthusiastic regarding product comments and improvements and several of those this organization have suggested have appeared in the product.
UHB NHS Foundation Trust
Mailscape is a complete solution for monitoring my email system
With the Mailscape dashboard, our help desk can tell with 2 simple clicks whether a user's complaint is due to a serious system problem, or the user simply hit their mailbox quota (99% of the time, this was the case.) Also, our Help desk can now proactively respond if our BlackBerry service goes down, before our users realize there's a problem.
All in all it's a very affordable and excellent tool for anyone who needs to monitor their email environment.
Mailscape has been a fabulous tool to allow me quick and easy access to the overall health of my exchange servers. I am quickly able to identify any problems that pop up with Services, Queues, and many other operations. It also makes it much easier to take a proactive approach to managing our exchange environment.
Mailscape's reporting capabilities were extremely helpful during all phases of our migration to Exchange 2007 and beyond. To begin with, Mailscape gave us a clearer picture of the architecture of our old design by showing us how many servers we had, how many databases we had, and how big they were. These reports made our job of creating the new storage design for Exchange 2007 much easier.
During our actual migration, I was concerned about the risks associated with moving all of our data, but Mailscape helped mitigate those risks by monitoring my system's resources and making sure the transaction logs didn't fill up the disk space. It made our migration to Exchange 2007 a much less daunting task, and continued to help us after the migration was complete.
The key statistics provided by Mailscape gave us a better insight into our messaging environment. In addition, the superior reporting capabilities of Mailscape have enabled me to better administer our system, and thus better serve our end users. In fact, we have implemented specific reports that are sent out on a national level to keep our users informed of their quota level. Since we monitor over 10,000 users in France, efficient platform management is a necessity. It greatly reduced our administrative overhead by giving our management team the ability to control their users' mailboxes.
We chose Mailscape not only because of the software's high quality, but also for the support services and the immediate improvements it provided. In short, Mailscape has allowed us to be proactive instead of reactive in how we manage our global Exchange system.
Mailscape is excellent!
Mailscape makes life easier. Installing, upgrading or configuring is a breeze, and no rebooting is required. The documentation is clear and concise, and the tech support staff is extremely knowledgeable not only about their product, but the OS platform and infrastructure that it's running on.
Features such as the 'One Look' dashboard (red - yellow - green status), ExecView, and fully customizable reports make troubleshooting issues a lot easier. Everything's in one place!
I also wanted to share a story in which Mailscape really helped resolve an issue with one of our Exchange 2003 servers (along with a wide variety of other servers).
Another application was configured and deployed into production in an effort to 'learn' our infrastructure. This application was supposed to gather data to allow for configuring at a later date. What we didn't know was that even though this application was only supposed to learn, it was in fact causing servers to lose connectivity, blue screen, reboot, etc.
One of the key troubleshooting elements was the reports that I had configured in Mailscape to email each morning. After receiving the Master Quota Report, I noticed that the quotas were no longer set for our Exchange 2003 server out at our Colorado office. After digging deeper into the issues, it was determined that in fact it was the newly deployed application that was causing the issues and actions were taken to bring the all of the servers back to a stable state. Thanks guys!
US Department of Energy - SAIC
Perfect Exchange 2007 Tool
The word overkill comes to mind when I think about the other products we considered before we found Mailscape. The products had lists of features that we would never use, were beyond our budget, and has excessive technical requirements.
What's nice about this tool is that it's simple enough that management can use it just as easily as the IT team can. It also helped disseminate information across all levels of our company. With MaiIscape, our sales team is now much more efficient and productive with their email communications.
Bodek and Rhodes
Couldn't manage Exchange without it.
Finally a product that was developed by actual Exchange Admins. Easy to navigate, reporting is thorough, and GUI is appealing. Mailscape makes it easy to identify potential problems and fix before end users (and management) notices. Support is exceptional and always listening to feedback. I highly recommend this product for any size company.
Mailscape great tool for migrations!
I used mailscape earlier this to help in sizing and monitoring during a 9000 mailbox migration from 5.5 to 2003. The implmentation consisted of 8 mailbox cluster nodes in two groups of AAAP. Because the customer had a very limited amount of space on their SAN, we had to be extra careful during mailbox moves to stay on target for each LUN and mailbox store. I am very thankful that the trial version was powerful enough with such a small install footprint to give me all of the information I needed in an easy to read dashboard. Because a majority of the migrations took place at night and into the early hours of the morning, it was great to have something so easy to use, so I could keep focused on the important aspects of the project. You should take the few minutes required to give it a shot, and I would bet you end up wanting to buy it.
Mailscape paid for itself the other day.
Mailscape paid for itself yesterday. We were running our Notes to Exchange migration and some of the Notes people we're moving did not have quotas on the Notes side. Well since they had so many messages and we did not have “Enable circular Logging” on, we ran out of space on our Exchange Log volume which took down some Storage groups. I was able to quickly go into Mailscape and see where I needed to increase the size of which volume and grow it on the fly. If it was not for this product I would have been searching threw a bunch of logs just to find out what was wrong.
Mailscape is a fantastic asset to my team, it allows my entire IT team to get a outstanding view on how our exchange environment is doing in other countries and allows me to see how our exchange environment is growing and gives the correct information to my CIO when he needs it. I'm glad to finally see Mailscape on MSExchange.org as it really is a tool that you can't be without.