Mailscape Listing updated: January 18, 2010

The award-winning Mailscape is a systems management tool that combines all the key elements for Exchange monitoring, administration, and reporting in a single solution. Mailscape is easy to deploy and intuitive to use. Mailscape will enable you to optimize system performance and minimize costly downtime. In addition, it will empower your help desk and enable them to improve the level of service you provide to your end users.

With over 160 of the most commonly-requested reports built in, Mailscape’s reporting module delivers complete flexibility in the types of reports that can be created. Manage your entire Exchange environment with a single glance at our one-look dashboard that alerts you to a problem while pointing you toward the solution. Our advanced monitoring capabilities, developed by Exchange experts, also perform regular health checks to ensure all vital aspects of your messaging system are running optimally. Mailscape extends value beyond the Exchange environment through Personalized Dashboard views that streamline the dissemination of information to all key roles in an organization.

Company: ENow, Inc
URL: http://www.enowinc.com
Email: info@enowinc.com

Users' Rating: 4.53 [146 votes] - Vote

Comments

December 21, 2009 - Mailscape by Mathieu, Product Rating: 5/5: Mailscape’s reporting capabilities were extremely helpful during all phases of our migration to Exchange 2007 and beyond. To begin with, Mailscape gave us a clearer picture of the architecture of our old design by showing us how many servers we had, how many databases we had, and how big they were. These reports made our job of creating the new storage design for Exchange 2007 much easier.

During our actual migration, I was concerned about the risks associated with moving all of our data, but Mailscape helped mitigate those risks by monitoring my system’s resources and making sure the transaction logs didn’t fill up the disk space. It made our migration to Exchange 2007 a much less daunting task, and continued to help us after the migration was complete.
The key statistics provided by Mailscape gave us a better insight into our messaging environment. In addition, the superior reporting capabilities of Mailscape have enabled me to better administer our system, and thus better serve our end users. In fact, we have implemented specific reports that are sent out on a national level to keep our users informed of their quota level. Since we monitor over 10,000 users in France, efficient platform management is a necessity. It greatly reduced our administrative overhead by giving our management team the ability to control their users’ mailboxes.
We chose Mailscape not only because of the software’s high quality, but also for the support services and the immediate improvements it provided. In short, Mailscape has allowed us to be proactive instead of reactive in how we manage our global Exchange system.
October 28, 2009 - Mailscape is excellent! by David Kichi, Product Rating: 5/5: Mailscape makes life easier. Installing, upgrading or configuring is a breeze, and no rebooting is required. The documentation is clear and concise, and the tech support staff is extremely knowledgeable not only about their product, but the OS platform and infrastructure that it's running on.

Features such as the 'One Look' dashboard (red - yellow - green status), ExecView, and fully customizable reports make troubleshooting issues a lot easier. Everything's in one place!

I also wanted to share a story in which Mailscape really helped resolve an issue with one of our Exchange 2003 servers (along with a wide variety of other servers).

Another application was configured and deployed into production in an effort to 'learn' our infrastructure. This application was supposed to gather data to allow for configuring at a later date. What we didn't know was that even though this application was only supposed to learn, it was in fact causing servers to lose connectivity, blue screen, reboot, etc.

One of the key troubleshooting elements was the reports that I had configured in Mailscape to email each morning. After receiving the Master Quota Report, I noticed that the quotas were no longer set for our Exchange 2003 server out at our Colorado office. After digging deeper into the issues, it was determined that in fact it was the newly deployed application that was causing the issues and actions were taken to bring the all of the servers back to a stable state. Thanks guys!
July 14, 2009 - Perfect Exchange 2007 Tool by Barbara Campbell, Product Rating: 5/5: The word overkill comes to mind when I think about the other products we considered before we found Mailscape. The products had lists of features that we would never use, were beyond our budget, and has excessive technical requirements.

What’s nice about this tool is that it’s simple enough that management can use it just as easily as the IT team can. It also helped disseminate information across all levels of our company. With MaiIscape, our sales team is now much more efficient and productive with their email communications.
December 12, 2008 - Couldn't manage Exchange without it. by Derek Suiter, Product Rating: 5/5: Finally a product that was developed by actual Exchange Admins. Easy to navigate, reporting is thorough, and GUI is appealing. Mailscape makes it easy to identify potential problems and fix before end users (and management) notices. Support is exceptional and always listening to feedback. I highly recommend this product for any size company.
May 16, 2008 - Mailscape great tool for migrations! by Tim Doscher, Product Rating: 5/5: I used mailscape earlier this to help in sizing and monitoring during a 9000 mailbox migration from 5.5 to 2003. The implmentation consisted of 8 mailbox cluster nodes in two groups of AAAP. Because the customer had a very limited amount of space on their SAN, we had to be extra careful during mailbox moves to stay on target for each LUN and mailbox store. I am very thankful that the trial version was powerful enough with such a small install footprint to give me all of the information I needed in an easy to read dashboard. Because a majority of the migrations took place at night and into the early hours of the morning, it was great to have something so easy to use, so I could keep focused on the important aspects of the project. You should take the few minutes required to give it a shot, and I would bet you end up wanting to buy it.
January 30, 2008 - Mailscape paid for itself the other day. by Andrew Johnson, Product Rating: 5/5: Mailscape paid for itself yesterday. We were running our Notes to Exchange migration and some of the Notes people we’re moving did not have quotas on the Notes side. Well since they had so many messages and we did not have “Enable circular Logging” on, we ran out of space on our Exchange Log volume which took down some Storage groups. I was able to quickly go into Mailscape and see where I needed to increase the size of which volume and grow it on the fly. If it was not for this product I would have been searching threw a bunch of logs just to find out what was wrong.
October 29, 2007 - MailScape by Brian Scott, Product Rating: 5/5: Mailscape is a fantastic asset to my team, it allows my entire IT team to get a outstanding view on how our exchange environment is doing in other countries and allows me to see how our exchange environment is growing and gives the correct information to my CIO when he needs it. I'm glad to finally see Mailscape on MSExchange.org as it really is a tool that you can't be without.