Does poor email management put your organisation at risk?
Email drives the business within all organisations, whether private companies or entities in the public sector. Employees communicate via internal email, often in preference to the telephone, and inquiries and support concerns are increasingly handled via email. This creates a complicated balancing act for organisations, as they are bound by a variety of overlapping laws, acts, and regulations which both force them to preserve email and to produce them to outside parties, virtually on demand.
Systems which simply backup email stores cannot handle the tasks of demonstrating that proper preservation was followed, that laws were not violated, and that the entity can provide information when the laws require it to do so. This is where an email archiving or information management system becomes vital.